I believe I might be able to solve the issue by downloading an older version of the printer software to my laptop, but do not know how to obtain that. I believe the update caused the problem and I believe the update is imbedded in the current software downloads from HP. I deleted all HP software from the laptop and reloaded the software, but this did not resolve the issue. I tried a system restore to pre-date the software update, but that did not resolve the issue. This appears to be a software issue after this recent update. When attempting to print wirelessly from the laptop, the printer works fine. I can do nothing with this image, which means I have no access to the printer option such as scanning. Since the update, when I click on the HP Solution Center icon on my start screen, I get just a flash image of Solution Center dashboard that then changes to an image of a lower case (f) and a lower case (i). The laptop is connected wirelessly to an HP Officejet J6400 All-In-One. I recently allowed an HP update to my laptop (around January 10, 2021). Find support and troubleshooting info including software, drivers, specs, and manuals for your HP Photosmart C4780 All-in-One Printer. When attempting to print wirelessly from the laptop, the printer works fine. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. As I understand you are having issues with scanning to the computer on your HP Photosmart C4780 printer. Since the update, when I click on the HP Solution Center icon on my start screen, I get just a flash image of Solution Center dashboard that then changes to an image of a lower case (f) and a lower case (i). I would like to take a moment and thank you for using this forum, it is a great place to find answers. The laptop is connected wirelessly to an HP Photosmart C4780 printer. Within two minutes, press the WPS button on your wireless router. Press the button next to WPS, and then press the button next to Push Button. On the printer control panel, press the button next to Scan, and then press the button next to Wireless Menu. I recently allowed an HP update to my laptop (around January 10, 2021). You should press te WPS option on the printer first. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs. Windows users remove images before printing a page in Internet Explorer.
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